RPS provides a variety of products and services to appraisers, mortgage lenders, lawyers and the public, including, but not limited to, providing real property appraisal, software development and customer relationship management services, desktop software and web-based technology products to mortgage lenders, brokers, lawyers and appraisers, and other real estate advisory services.
In the course of providing these products and services, RPS may collect certain personal information about its clients and its customers, with their consent.
“Personal Information” means information about an identifiable individual client. This may include without limitation, the individual’s name, home address, or other financial information, credit card information, personal preferences and other information about his or her family. Personal Information does not include the name, title or business address, or telephone number of an employee of an organization.
The following ten principles govern our actions as they relate to the use of Personal Information:
RPS is accountable for all Personal Information in its possession or custody, including Personal Information disclosed to third parties for purposes of providing services requested by our clients, employees, or you.
RPS relies upon such financial institutions, all of whom are bound by PIPEDA, to obtain their customers’ consent or rely upon an exemption to PIPEDA, before providing RPS with their customers’ personal information. RPS informs its clients of the purposes for which it is collecting any personal information, before or at the time the information is collected.
RPS will obtain consent from its clients or you before or when it collects, uses, or discloses your Personal Information.
Consent can be express, implied, or given through an authorized representative. A client or you can withdraw consent at any time, with certain exceptions. RPS, however, may collect, use or disclose Personal Information without the client’s knowledge or your consent in exceptional circumstances where such collection, use, or disclosure is permitted or required by law.
The information collected by RPS will be limited to those details necessary for the purposes it has identified to the client, to you, or to perform the requested services. Information will be collected by fair and lawful means.
Personal Information will only be used or disclosed for the purpose for which it was collected unless the client or you have otherwise consented, or when it is required or permitted by law. Personal Information may only be retained for the amount of time needed to fulfil the purpose for which it was collected or to fulfil contractual obligations with respect to record retention.
In certain exceptional circumstances, RPS may have a legal duty or right to disclose Personal Information without knowledge or consent from our client or you with respect to matters that concern the company’s or the public’s interest.
RPS will keep Personal Information as accurate, complete, and current as necessary to fulfil the identified purposes for which it was collected. Clients or you may have this information amended where it is found to be inaccurate or incomplete.
Personal Information is safeguarded using measures appropriate to the sensitivity of the information.
RPS will make information available to its clients and the general public about the policies and procedures RPS uses to manage Personal Information. Clients and the general public have access to this information through our web sites, or through alternate means if requested.
Upon written request, you will be informed of the existence, use and disclosure of your Personal Information, and will be given access to it, upon notification to our client of your request. RPS will respond to such requests as efficiently as possible. If RPS is prohibited from providing such access we will explain the reasons for the lack of access, except where prohibited by law.
The kind of information we collect:
RPS gathers and uses Personal Information in order to provide its clients or you with the products and services requested, namely:
At RPS Personal Information is used for three general purposes:
RPS is obliged to keep your Personal Information confidential except under the following circumstances:
Many of the services offered by RPS require us to obtain Personal Information about you in order to perform the services we have been engaged to provide. We will always obtain consent, and we will never use the Personal Information for purposes other than those we have told our clients about.
You may withdraw your consent at any time, subject to any legal implications (which we will inform you or your financial institution about). If you withdraw your consent to use or disclose certain Personal Information, we may be unable to continue to provide all or part of the requested services.
The type of information we are legally required to disclose usually relates to government tax reporting requirements. In some cases, however, such as under a court order, we may be required to disclose certain information to persons specified in the court order. We will only provide the specific information requested and only upon being satisfied that the authorities have legitimate grounds to request the information.
The legislation has provided certain situations where RPS is legally permitted to disclose Personal Information without your consent. Examples include situations involving the collection of debt in arrears, medical emergencies, or suspicion of illegal activities.
Unauthorized use or disclosure of confidential client information by a RPS employee is prohibited and may result in disciplinary measures.
In order to better serve our clients, we may share some of your Personal Information with our affiliates. We will only do this with your express consent and you may withdraw this consent at any time. The procedure for withdrawing consent is outlined below under the section “Opting Out”.
As you may know, we may engage and coordinate third-party suppliers to provide certain services offered through RPS.
We may transfer your personally identifiable information to a third party in connection with a sale, merger, or other disposition (whether of assets, stock, or otherwise) of our business.
RPS has extensive controls in place to maintain the security of its information and information systems. Client files are stored according to the sensitivity of the information contained therein.
RPS uses network security tools, such as firewalls to safeguard personal information. We also use unique identifiers to identify, authenticate and authorize any employees, who can access, view or handle your personal information. We use a minimum of 128-bit encryption to store information and we encrypt data when we transport or communicate information on open communication channels to another party.
Physical access to areas where personal information is gathered, processed or stored is limited to authorized employees.
When you telephone an RPS employee to speak about your file, you may be asked for some personally identifying information. This type of safeguard is designed to ensure that only you, or someone authorized by you, has access to your file.
In order to serve you better, RPS offers clients access to certain information through its websites.
www.rpsrealsolutions.com provides general information about RPS and the products and services it offers.
The RPS web site contains links to other web sites, including those of its business partners. RPS is in no way responsible and cannot guarantee the content or privacy of other sites linked to www.rpsrealsolutions.com.
As a client, you have the right to access the Personal Information we keep in your file and you have the right to verify or amend the information if it is shown to be inaccurate. If you would like to view the personal information held in your file or to make a change to that information, please make a written request by sending an e-mail to firstname.lastname@example.org.
To make a change, please make a similar request in writing to the Privacy Officer.
In order to provide you with our services and products, RPS will, with your consent, share your Personal Information with other RPS affiliates. Should you not want to receive promotional materials from or have your personal information shared with these companies please contact RPS at email@example.com.
RPS may collect anonymous information about you. This means that the information collected cannot be traced back to a specific person. For example, our web servers may record certain information automatically when you visit RPS web sites. This information is collected using “cookies” and might include the pages you visited, your IP (Internet Protocol) address and other site usage statistics. This anonymous information is used for research and analytical purposes only (like evaluating how many visitors our web sites receive or which pages they visit most often). It does not reveal any Personal Information about you, the user. This aggregate data may be disclosed to third parties, but never with personally identifying information.
Most major web sites use this technology and most browsers are set up to accept them.
You may configure your browser to notify you when you receive a cookie, and you may refuse to accept them entirely. However, if you refuse to accept cookies, you may limit the functionality that we can provide to you when you visit our site.